Wednesday, January 28, 2009

3CX Assistant preview



And here it is. A sneak preview of the new 3CX Assistant. What will it do? Well its an easy to use utility to allow users to manage their extension - take, transfer or park calls. It works in tandem with any phone. It also shows presence of all other users, and can be used to see Queue status as well if you have the rights.

We are working on a beta, which should be available in a few weeks time.

Stay tuned!

20 comments:

Emmet Doyle said...

Hi Nick,

It looks great. I've been waiting to see this since it I heard it was coming. I used a similar tool on a Lucent system and it is *very* useful for call centre management.

Regards,

Emmet.

Nick Galea said...

Thanks for the nice feedback. I think its also useful for receptionists, sales people, anyone who uses the phone a lot really....

Matt Landis said...

Hi,

I didn't expect to see this on your blog. Hmmm...it has a different look from current voipclient and 3CX gui...look interesting Nick.

matt

Nick Galea said...

Hi Matt,

Yes look is slightly different. We have not decided on it yet, but we might test run this look. What do you think of this more colorful look?

Matt Landis said...

It doesn't look like the "3cx" look...;-)...it looks like something I saw before but I can't think what...

matt

Travis said...

Nick,
I think this will be great! I have some clients with call centers and we know that this will be a great selling point. Can't wait to get my hands on it.

Nick Galea said...

Hi Travis,

Great to hear that! We are testing it as we speak, we are hoping for a very solid beta in 2 weeks time....

Igor said...

Dear Nick!
Why do not use standard expanding nodes as it done in 3CX admin console?
I think it should be more standard (windows interface standard).
Maybe its best to use ribbon interface, because in future Windows versions it is a standard interface design.

Mike said...

We are just in the early stages of planning/testing our implementation. I was hoping for an interface where you could start typing in a name/extension and get intellisense type response as to the status of that person. It is a little non-windows style. I realize it's still early so that is my 2 cents worth.

Joerg Naumann said...

Hi,
hot for it - let me get it soonest. Seems to be helpful for both callcenter and receptionists.

3cx is great - but the best is your support.

Proud to run + sell 3cx.

Jorg

Nick Galea said...

Hi Joerg,

Thanks for your nice feedback :-)

We hope to release something next week and look forward to your feedback!

Anonymous said...

Hi Nick,
I have some comments about the new 3CX Assistant.
1. For Version 1, great.
2. I would prefer when I could sort the name by lastname or forename. In a greater company the lastnmae is mit known.
3. The extensions should be sort by alphabetical order.
4. When I use Voipclient and 3cxAssistant I get two popups when I get a call, one is enough or do not overlaying both popups
5.When I minimize an extension, the extension became maximized after refresh.
6. Maybe it is possible to set extensions visible or not

I hope you will find my comments helpfully to improve your very good software.

Greetings from Munich
Patrick

Nick Galea said...

Hi Patrick,

Thanks for the feedback, very helpful. I agree with better sorting capability as well as the ability to turn off the pop up as well as the ability to hide extensions. I did not understand point 5, could you elaborate?

Patrick said...

Hi Nick
Ad 5 of my earlier comment:
With a double click at the group header of one extension I'm be able to retract or extract an extension.
With other words.
Situation 1: I can see all members of an extension. With a double click at the group header I get situation 2.
Situation 2: I can just see the group header but not the members of an extansion. With a double click at the group haeder I get situation 1.
Now when I have situation 2 and make a refresh then I have automatically situation 1.
Patrick

Patrick said...

Hi Nick
Ad 5 of my earlier comment:
With a double click at the group header of one extension I'm be able to retract or extract an extension.
With other words.
Situation 1: I can see all members of an extension. With a double click at the group header I get situation 2.
Situation 2: I can just see the group header but not the members of an extansion. With a double click at the group haeder I get situation 1.
Now when I have situation 2 and make a refresh then I have automatically situation 1.
Patrick

Nick Galea said...

I didnt follow, sorry. Extensions dont have members?

Patrick said...

Sorry I try it again.
If I group extensions then I see the name of the group and the members of the group (extensions) in the rubric "Extensions". And now, if I double click at a group name neither I can see the members of the group or not. But after refreshing I see always the members of a group undependant of the situation before refreshing.
Patrick

Nick Galea said...

Understood, yes, we will fix this for RC2... Thanks!

Patrick said...

Hi Nick,
I'm not sure whether this blog is the right way or the way you wish to submit suggestions or bugs.
If not, please tell me which is the best way to submit such things to you or any other people in your company.
Patrick

Patrick said...

Hi Nick,
Is there any API or other kind of interface to collect the status of extensions and to use this information in other software?
And is there any roadmap for the VOIP client so I can see whether some features will be integrated which I miss now (e.g sortng the names with Lastname, number etc..Managing the items of the coloums by myself, clicking on a item of a column should start the call when I transfer a call. The client should by sizeable)
Thanks for the information