Last week Deerfield.com released a new version of its email management package that allows integration with 3CX Phone System, making the process of handling both incoming customer calls and email more seamless. For example, agents can launch a call to a customer that sent in an email with a single click. This makes it easier for the agent to call a customer to resolve a problem, which is often more efficient then playing ‘email tennis’.
This type of integration is where a software based PBX for Windows shines – in its ability to talk to other Windows business applications, and deliver real productivity gains for a customer.
Its these productivity gains, and ultimately an edge over their competition, that will drive customers towards a Windows based software PBX, and not yet another “black box Linux appliance”. Customers want more then a dial tone, they want integration, and a Windows based phone system is in the best position to deliver this ….
As I know, OCS also built on open SIP standard with some Microsoft's extensions. If we use 3CX it is obvious to use SIP also for chatting but not Jabber...
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